Privacy Policy

Last updated: March 2026

Introduction

India.com.au ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website india.com.au.

Information We Collect

Information You Provide

• Account Information: When you create an account, we collect your name, email address, and city/location preference.
• Event Submissions: When you submit an event, we collect event details including title, description, location, dates, and any images you upload.
• Contact Information: When you contact us, we collect the information you provide in your message.

Information Collected Automatically

• Usage Data: We collect information about how you interact with our website, including pages visited, scroll depth, time spent on pages, clicks on events and links, searches you run (including filters you apply and whether the search returned any results), and features used.
• Device & Network Information: We collect information about the device you use to access our website, including browser type, operating system, and IP address. For our own first-party analytics we store only a hashed representation of your IP address (not the raw value) together with an anonymous session identifier.
• Cookies: We use cookies and similar technologies to enhance your experience and collect usage data.

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process and display event listings
• Send you notifications about events you're interested in
• Respond to your inquiries and support requests
• Understand how people use India.com.au so we can improve search, recommendations, and event discovery
• Measure engagement (for example, scroll depth and time spent) to help organisers and sponsors understand how their events and content perform
• Produce aggregated, anonymised reports for organisers and advertisers that summarise usage without identifying you personally
• Detect and prevent fraud or abuse
• Comply with legal obligations

Information Sharing

We do not sell your personal information. We may share your information with:

• Service Providers: Third-party companies that help us operate our website (e.g., hosting, email services)
• Event Organisers: When you interact with an event, the organiser may receive your public profile information
• Legal Requirements: When required by law or to protect our rights

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.

Your Rights

You have the right to:

• Access the personal information we hold about you
• Correct inaccurate information
• Delete your account and associated data
• Opt out of marketing communications
• Export your data

Cookies

We use cookies to:

• Keep you signed in
• Remember your preferences (e.g., selected city)
• Analyse website usage
• Improve our services

You can control cookies through your browser settings.

Analytics & Usage Tracking

We use a combination of first-party analytics stored in our own database and third-party tools to understand how India.com.au is used and to keep the service reliable.

• First-party interaction logging: We log events such as page views, scroll depth, time spent on key pages, clicks on events and outbound links, searches (including filters and whether they returned any results), and similar interactions. Where possible we associate this activity with your account; otherwise we associate it with an anonymous session ID. We use this data to improve the site, power recommendations, and generate aggregated statistics for organisers and sponsors.
• Google Analytics 4 (GA4): We use GA4 to measure aggregate usage and marketing performance. GA4 collects information such as page paths, approximate location, device information, and IP address (which Google processes in line with its own policies). You can learn more in Google's Privacy Policy.
• Vercel Web Analytics: We use Vercel's built-in analytics to monitor performance and traffic patterns. This provides anonymised, aggregate metrics and does not use advertising profiles.

We do not sell your personal information. We may share high-level, aggregated reports (for example, how many people viewed or engaged with an event page) with organisers or advertisers, but these reports do not include your name, email address, or other direct identifiers.

Cross-Border Data Transfers

Your personal information may be transferred to and processed in countries outside Australia, including the United States, where our service providers operate. These providers include:

• Supabase (database and authentication hosting)
• Vercel (website hosting and analytics)
• Google (analytics and mapping services)
• Postmark (transactional email delivery)
• OpenAI (AI-assisted content generation)

We take reasonable steps to ensure that overseas recipients of your personal information comply with the Australian Privacy Principles or are subject to comparable privacy protections, in accordance with APP 8. Where possible, data is processed using anonymised or pseudonymised identifiers.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes described in this policy:

• Account data: Retained while your account is active and for 12 months after deletion, to allow for account recovery and comply with legal obligations
• Event submissions: Retained indefinitely as part of the public event record, unless you request deletion
• Analytics data: First-party interaction logs are retained for up to 24 months, then anonymised or deleted. Google Analytics data retention follows Google's default settings
• Consent records: Retained for 7 years for legal compliance and audit purposes
• Newsletter subscriptions: Retained until you unsubscribe

When personal information is no longer needed, we will destroy or de-identify it in accordance with APP 11.2.

Children's Privacy

Our services are not directed at children. Users under 16 should obtain parental or guardian consent before using the Website. We do not knowingly collect personal information from children under 16. If we become aware that we have collected information from a child under 16 without appropriate consent, we will take steps to delete that information promptly.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

Contact Us

If you have questions about this Privacy Policy, please contact us at:

• Email: privacy@india.com.au
• Visit our Contact page

Australian Privacy Act

This policy is designed to comply with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).